Privacy Policy

Zorva Escrow ("Zorva", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our escrow services. This policy is drafted in accordance with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable data protection laws in Nigeria.

We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Data"). This includes: - **Personal Identifiers:** Name, email address, phone number, Bank Verification Number (BVN), and government-issued ID. - **Financial Data:** Bank account details, transaction history, and wallet balances. - **Technical Data:** IP address, browser type, device information, and usage patterns. - **Know Your Customer (KYC):** Information required by the Central Bank of Nigeria (CBN) for anti-money laundering (AML) and counter-terrorism financing (CFT) compliance.

We use your data for the following purposes: - **Service Delivery:** Facilitating escrow transactions, managing disputes, and processing payments. - **Verification:** Confirming your identity via BVN and other KYC processes. - **Compliance:** Meeting our legal obligations under Nigerian law, including AML/CFT requirements. - **Communication:** Sending transaction alerts, security updates, and customer support responses.

We do not sell your personal data. We may share your information with: - **Financial Partners:** Payment processors and banks to facilitate fund movements. - **Regulatory Authorities:** When required by law or in response to valid requests by public authorities (e.g., EFCC, CBN). - **Transaction Counterparties:** Limited information (like your name and trust score) is shared with the other party in a transaction to build trust.

We implement industry-standard security measures to protect your data, including encryption and secure servers. However, no method of transmission over the internet is 100% secure. We encourage you to enable Two-Factor Authentication (2FA) for added protection.

Under the NDPR, you have the right to: - Access your personal data. - Rectify inaccurate information. - Object to the processing of your data. - Request the deletion of your data (subject to regulatory retention requirements). - Withdraw consent at any time.